If you would like to know more about data protection generally, there is information available from the Australian Information Commissioner at the following website – www.oaic.gov.au
What types of Personal Information do we collect?
We will only collect information that is reasonably necessary for us to perform our functions and activities and provide you with the Sepixo Service you wish to use. Personal Information we collect from you may depend on how you use our Sepixo Service, whether you are registered or have subscribed to use any Sepixo Service and how you otherwise choose to communicate with us.
If you are a visitor to or user of the Sepixo Website, Personal Information we collect from you may include your computer’s IP address and any other Personal Information that you choose to disclose to us through your use of the Sepixo Website (including by posting information to or uploading information via the Sepixo Website).
If you are a register user of or subscriber to any Sepixo Service, Personal Information we collect from you may include the name, age, sex, email address, postal address, street address and telephone number/s of you or others, credit and debit card numbers and expiry dates, registration passwords and usernames for Sepixo Services, IP addresses, information required for payment for products and services provided through Sepixo Services, information you choose to disclose to us from time to time and information necessary for us to provide information, products and services to you via Sepixo Services.
How do we use your Personal Information?
Generally, we may use and disclose Personal Information for the following purposes only:
- to facilitate interactions between you and third parties by providing links to third party websites via the Sepixo Website;
- to monitor your usage of Sepixo Services, understand your needs and to monitor Sepixo Services usage generally to help us to develop and implement initiatives to improve our Sepixo Services, our marketing or the way we do business;
- to register you to use and provide you with access to use Sepixo Services, including for the purposes of processing and maintaining a subscription for you in relation to the Sepixo Services;
- to provide you with information you request about us or the information, products or services we offer through Sepixo Services;
- to manage Sepixo Services (including where applicable, any subscription or account you hold with us) and provide you with support (as required);
- to provide products and services you request from time to time;
- to monitor interactions between you and other users of Sepixo Services for quality control purposes;
- to facilitate, process and obtain payment for any Sepixo Services or any other information, products or services we may provide you from time to time and for billing and debt recovery purposes generally;
- if necessary, to verify your identity or age (i.e. over 18);
- to comply with any applicable law, court order, regulation or other legal requirement;
- if necessary, in legal proceedings or in connection with confidential alternative dispute resolution;
- to carry out our management, administrative, quality assurance and complaint handling activities in a professional and efficient manner;
- to conduct consumer and market research; and
- to contact you for direct marketing and promotional purposes including providing you with information about products, services, events and special offers offered by us and third parties, unless you tell us that you do not wish to receive this type of information.
From time to time we may also ask you to participate in surveys or questionnaires. These help us to improve our levels of service and to maximize the opportunities and benefits you can enjoy.
We may send you electronic messages updating you about products, services, events, offers and special offers. We will only send you such electronic messages if you have consented to receive them or it can be inferred from your existing business or other relationship with us, that there is a reasonable expectation of receiving those electronic messages. All electronic marketing and promotional messages will identify us, and you can opt-out by unsubscribing to any of the emails we send.
How do we use information that is not Personal Information?
From time to time we may sell or disclose information you provide us that is not Personal Information or does not disclose your identity to any person for any purpose at our sole discretion, including to people or companies located outside of Australia. For example, we may sell, disclose or use information you provide us that is not Personal Information to determine what advertising, promotional materials, products or services are likely to be of most interest to you or other Sepixo Website visitors and to assist third parties to monitor general consumer trends in various areas. We may also modify Personal Information (through encryption, aggregation or other de-identifying techniques) so that it is in a form from which you or others cannot be identified and sell or disclose such modified information to any person for any purpose, including to people or companies located outside of Australia.
How do we collect your Personal Information?
We collect Personal Information from information you provide directly to us when you access and use any Sepixo Services, set up a subscription account for any Sepixo Services, pay for a product or service we provide via any Sepixo Services, contact us, request us to provide additional services, participate in surveys or questionnaires and from data and other information you upload via Sepixo Services.
What happens if you don’t provide us with the information we require?
If you don’t provide us with certain information, we may be unable to provide you the information, products or services you wish to receive.
If you wish to remain anonymous or to use a pseudonym when dealing with us, we may be able to provide you with limited information or services. However, in some cases it may not be possible for us to assist you with your specific needs if you wish to remain anonymous or use a pseudonym.
Personal Information security
We will take commercially reasonable and appropriate steps to ensure Personal Information is protected from risks such as loss, interference, unauthorised access or use, destruction, modification or disclosure. Aside from the disclosure or transfer of Personal Information to our Hosting Service Provider and other third party service providers, we only permit our authorised personnel to access Personal Information.
Sepixo will comply with the notification and other requirements of the Act where Personal Information held by Sepixo has been inadvertently lost or disclosed or improperly accessed and that loss, disclosure or access may result in serious harm to you or any person.
The Internet is not a secure method of transmitting information. Accordingly, we cannot accept responsibility for the security of information you send to or receive from us or we send to our Hosting Service Provider over the Internet or for any unauthorised access, use or modification of that information.
Payment card information
For subscribers to Sepixo Services, we use a secure third party service to process payments for products or services offered through Sepixo Services from time to time. We do not keep a record of your credit or debit card number used to pay for products or services via the secured third party payment service providers used by Sepixo Services from time to time.
Using 3rd parties to process your information or provide services
We may use third party companies (third party service providers) to manage information that you provide from time to time. When we use third party service providers, we seek to keep the amount of Personal Information they hold to a minimum and obviously use reasonable efforts to make sure they are as careful with your information as we are. We may disclose or transfer Personal Information to third party service providers and our Hosting Service Provider to be stored overseas (see “Where your information is stored” below).
Where your information is stored
We engage a third party Hosting Service Provider to provide data storage services and to store Personal Information, data and information submitted by you through your use of Sepixo Services. Our Hosting Service Provider and other third party service providers may transmit, maintain and store all or parts of Personal Information, data and information on multiple servers across various jurisdictions in addition to servers in Australia. Servers in which your information (including Personal Information) may be stored by our Hosting Service Provider and other third party service providers are likely to be located in Australia or Singapore, although additional or other locations may be used by our Hosting Service Provider or other third party service providers in the future.
Your rights of access and correction
You have the right to access Personal Information which we have collected from you within the requirements of the Act. We will respond to any access request within a reasonable period.
If you wish to access your Personal Information, or believe that any of the Personal Information we hold about you is inaccurate, incomplete, irrelevant, out-of-date or misleading, please contact us at firstname.lastname@example.org If reasonable and practicable to do so, we will provide access in the form requested by you. We will take reasonable steps to correct any inaccurate, incomplete, out-of-date, irrelevant or misleading Personal Information if you request us to do so, where required by law. If we decline to make the requested amendment for reasons permitted by the Act, if you ask us to do so, we will include a note with that Personal Information in your file that you have requested it to be amended.
We may withhold or refuse you access to Personal Information if we are legally authorised to do so or where its disclosure to you is restricted by law, is the subject of legal action, or may compromise the privacy of another person. We will give you reasons explaining why we have refused access, or refused access in the form you have requested, unless it would be unreasonable to do so, having regard to the reasons for our refusal.
We may charge you a reasonable fee to access your information as permitted by applicable law.
How can you stop receiving marketing information?
Where marketing information is forwarded to you via electronic messages, there will be a functional ‘unsubscribe’ mechanism contained in the message.
If you no longer wish to be contacted by us or receive such marketing information, you can advise us:
- by emailing us at email@example.com; or
- by clicking the ‘unsubscribe function’ (where marketing information is sent electronically).
We will keep a record of your request to ensure you do not receive that information in the future.
You cannot refuse to receive information which we are required to provide to you by law.
We may update or change this policy from time to time. When we do so, we will publish the current policy on our website located at www.sepixo.com. The amended policy will apply between us whether or not we have given you specific notice of any change. We suggest that you visit our website regularly to keep up to date with any changes.
Hosting Service Provider means Myriad Solutions Singapore and any other person or entity we may engage from time to time to provide data hosting and storage services in connection with Sepixo Services or to provide serving infrastructure which operates under our direction.
Personal Information means any information or data that you provide us in any form from time to time which relates to a living individual who can be identified from, or whose identity is apparent or can reasonably be ascertained from, that information or data alone or in conjunction with other information already held by the recipient, controller or processor of such information or data and includes any expression of opinion about the individual and any indication of the intentions of the recipient or any other person in respect of that individual.
Sepixo Service means any website (including the Sepixo Website), application, product, service or software solution operated or provided by Sepixo or any related companies from time to time via any distribution platform (including online and via mobile applications).
Sepixo Website means the website located at www.sepixo.com any website which replaces that website from time to time, and any other application distribution platforms (including mobile applications) through which the content of that website may be accessed from time to time.